By: Tom Liszka
The climb to the top of our Faces of Workforce Development showcase continues, but first, let’s look at the first eight weeks:
- Opening doors to unforeseen career paths.
- Building confidence through workforce development.
- Motivating factors in workforce development.
- Workforce development helps complete the career mission.
- The role of continuing education in workforce development programs.
- The importance soft skills play in successfully reaching your goals.
- Putting a stop to dreading the end of the weekend.
- Workforce development programs lead to great jobs with great benefits.
After spending 16 years working in warehouses, managing inventories and moving products on pallets with forklifts, Jeff Davis knew he needed a change. That change came in the form of a lay-off notice – the third one he had received in six years. While searching the Internet one night about ways to break into the information technology industry, Davis stumbled upon IT-Ready, which gave him the tools he needed to move into IT.
“Logistics and warehouse work is very physical labor and the pay wasn’t good. I had enough. I needed a new career. I thought [IT-Ready] was a scam right away, but I did more research and found out it was a legit school partially funded by CompTIA, so I figured, what do I have to lose? I wanted this change in my life so badly, I pushed hard so I could apply.
“I looked at my time in IT-Ready this way: It was like being in a three-month interview for an amazing job opportunity I really wanted. I showed them how badly I wanted it and I got the job I wanted in the end. I will never forget my time at IT-Ready.”
Davis now works at U.S. Bank in Saint Paul, MN, in the company’s IT Service Center, where he and his peers support the IT needs of U.S. Bank’s 70,000 employees working in locations worldwide.
“We handle it all – forgotten passwords, software issues, hardware issues. We take anywhere between 10 to 15 thousand calls and chats weekly. That’s a lot of calls. Training takes about three months before you’re ready to take calls, and it’s about six months before you feel proficient in all aspects of the job.
“I am reading, learning and growing as an IT professional. U.S. Bank offers a wealth of IT knowledge and certifications and I’m taking full advantage of that.”